Privacy Policy

Privacy Policy

Introduction

Welcome to https://metropolitan-collision-repair.collision-talk.com (referred to as ‘the Company’ or ‘we’). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, use, disclosure, and management of information in line with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA) and its updated version, the California Consumer Privacy Rights Act (CPRA)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s ConnectiCut Data Protection Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our website, https://metropolitan-collision-repair.collision-talk.com, including associated applications, services, and products. However, please note that it does not extend to third-party platforms, apps, or services accessed through links on our site, as these have their own privacy policies governing data collection and usage.

Processing Activities

This policy outlines the practices when users:

  1. Utilize our applications and services as authorized users.
  2. Visit websites linked to this Privacy Policy.
  3. Engage with communications from us, including newsletters, emails, phone calls, or text messages/SMS.

Personal Data Collection

We collect several types of personal data, which can include:

  • Account Information: Details related to your account creation and management.
  • Payment Information: Data necessary for processing payments, such as card details (encrypted) and billing addresses.
  • Financial Information: Financial records and transaction histories, if relevant to our services.
  • Purchase Information: Details about products or services bought from us, including quantities, dates, and prices.
  • Mobile Device Identifiers: Unique device identifiers and IP addresses for the purpose of delivering content and analytics.
  • Location Data: Geographic location information provided through GPS or similar technologies (with user consent).
  • Feedback: Comments, reviews, and responses you provide to improve our services.
  • Social Media Information: Data from social media platforms when users interact with our content on these sites.
  • Product Information: Preferences, customization settings, and product interactions for personalized experiences.

We collect this data through direct user input, interactions with our systems, and automated technologies like cookies. Additionally, we may receive personal data from third parties who have consent to share such information.

Cookies

Cookies are small text files stored on your device when you visit our site. We use them for:

  • Strictly Necessary: Ensuring fundamental functionalities of our website.
  • Preference: Remembering user preferences and settings.
  • Analytics: Tracking website performance and user behavior to enhance our services.

Users can manage their cookie choices through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data for as long as necessary for the purposes it was collected or as required by law. Once these purposes are fulfilled, we securely delete or anonymize the data.

Security Measures

The Company employs robust organizational and technical safeguards to protect your personal data:

  • Encryption: Secure encryption protocols are used for data transmission and storage.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.

Children’s Privacy

We do not knowingly collect or solicit personal data from individuals under the age of 18. If we learn that we have collected such information, we will take steps to delete it promptly.

Your Rights (depending on your location)

In accordance with applicable privacy laws, you may have various rights regarding your personal data, including:

  • Access and Rectification: The right to access and correct any inaccurate or incomplete personal data we hold about you.
  • Erasure (Right to be Forgotten): Requesting the deletion of your data under certain circumstances.
  • Restriction: Limiting the use or processing of your data in specific situations.
  • Portability: Receiving a copy of your data in a structured, commonly used format and transferring it to another controller.
  • Objection: Objecting to the processing of your data for specific purposes.
  • Non-Discrimination: The right to be free from discriminatory practices when exercising your data rights.

To exercise these rights or have any data-related inquiries, please contact our privacy team via email at [email protected] or through written correspondence to the address provided on our website.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage users to review it periodically for the latest information.

Contact Information

For privacy-related inquiries, unsubscribe requests, or if you have any questions regarding our data practices, please reach out to us: